Privacy Policy
At Mercure Brandon Hall Hotel & Spa, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a booking, or use any of our services. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information to provide you with the best possible experience at our hotel. This may include:
- Name, address, and contact details (email and phone number)
- Payment details (credit card information, billing address)
- Information related to your reservation (dates of stay, special requests)
- Data from website usage, such as cookies and browsing history
2. How We Use Your Information
The information we collect is used to:
- Process and confirm reservations
- Communicate with you regarding your stay or queries
- Improve our services and website performance
- Comply with legal obligations and regulations
- Personalize your experience during your stay, including fulfilling special requests
3. Sharing Your Information
We do not share your personal information with third parties except:
- When necessary to process payments (payment gateways, banks)
- To comply with legal requirements or protect the rights and safety of our hotel
- With trusted third-party service providers who assist us in running our business, such as email marketing platforms, only under strict confidentiality agreements
4. Data Security
We take the security of your personal data seriously. We use a range of physical and technical security measures to protect your information from unauthorized access, loss, or disclosure. These include encryption, secure servers, and restricted access to sensitive data.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, collect data on site usage, and deliver targeted advertisements. You may disable cookies through your browser settings, but this may impact your experience with certain features on our website.
6. Your Rights
You have the right to access, update, or delete your personal information at any time. If you wish to exercise these rights, please contact us at the details provided below. Additionally, you can opt out of receiving marketing communications by following the unsubscribe instructions in any email we send.
7. Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
8. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and we encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Address: Mercure Brandon Hall Hotel & Spa
Brandon, Coventry
Warwickshire, CV8 3FW
United Kingdom