Terms and Conditions
Welcome to the Mercure Brandon Hall Hotel & Spa. These Terms and Conditions govern your use of our website and services. By accessing or using our website and making bookings, you agree to comply with the following terms. Please read these terms carefully before proceeding.
1. Reservations and Bookings
- All reservations are subject to availability.
- A valid credit card is required to secure your booking.
- Cancellation policies may vary depending on the rate booked. Please refer to your booking confirmation for specific terms.
- Late cancellations or no-shows may incur a charge equivalent to the first night's stay or as otherwise specified.
2. Rates and Payments
- Room rates include VAT unless stated otherwise.
- Any additional charges incurred during your stay (e.g., dining, spa services) will be added to your final bill and must be settled upon check-out.
- We accept major credit cards, debit cards, and cash as forms of payment.
3. Check-in and Check-out
- Check-in time is from 3:00 PM, and check-out is by 12:00 AM. Early check-in or late check-out is subject to availability and may incur additional charges.
- A valid ID may be required at check-in.
4. Guest Responsibilities
- Guests are responsible for any damage caused to hotel property during their stay and may be charged accordingly.
- The hotel is a smoke-free establishment; smoking in rooms or public areas may result in additional cleaning fees.
- Pets are allowed only in designated rooms with prior arrangements and may incur additional charges.
5. Use of Facilities
- The spa, gym, and pool facilities are available for guests but may be subject to age restrictions, opening hours, and availability.
- Guests must adhere to the health and safety rules in all areas of the hotel, including the leisure and spa facilities.
6. Liability
- Mercure Brandon Hall Hotel & Spa is not liable for any personal injury, loss, or damage to property, except as provided by law.
- The hotel is not responsible for the loss or theft of valuables left unattended in rooms or public areas. We recommend using the in-room safe for your valuables.
7. Privacy and Data Protection
We are committed to protecting your privacy. Our Privacy Policy outlines how we collect and use your personal data, and forms part of these Terms and Conditions.
8. Changes to These Terms
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and it is the responsibility of the guest to review the terms before making a reservation.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts.
10. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Address: Mercure Brandon Hall Hotel & Spa
Brandon, Coventry
Warwickshire, CV8 3FW
United Kingdom